Refund Policy
At Juvalux, we aim to provide the highest quality beauty devices and customer service. However, if you are unsatisfied with your purchase, we are here to assist with refunds, following the policy outlined below.
Refund Eligibility
We will issue a refund when the originally ordered product(s), either opened or unopened, is returned to us postmarked within 60 days of the received date.
- Please ensure to include the RMA number provided by our customer service team when sending your return.
- Refunds are only permitted for one order per customer. Repetitive refunds are not allowed unless the product received is defective.
- Refunds due to fraud or unauthorized transactions will be fully credited, including shipping and handling charges.
Conditions of Refunds
- We reserve the right to refuse refunds to customers who repeatedly request them or who we believe are acting in bad faith.
- Shipping and handling costs are non-refundable unless otherwise stated.
Refund Process
- To process your refund, you must provide us with your full name and delivery address. Any incomplete or incorrect information may result in a delayed refund.
- Once your refund is approved, please allow up to 5 business days for it to be processed. Depending on your bank, the refund may take up to 5 business days to appear on your statement.
Questions?
For any questions regarding your refund or to check the status of an issued refund, please contact our customer service team.
9-5 PT Monday-Friday 1 (888) 884-2291