Terms & Conditions
These Terms and Conditions govern your use of the Juvalux website and the purchase of our products. By accessing our website or making a purchase, you agree to these terms.
1. General Use
- By using this site, you represent that you are at least 18 years old or have permission from a parent or guardian.
- You agree to use the site in accordance with all applicable laws and not for any unlawful or unauthorized purpose.
2. Product Information
- Juvalux strives to provide accurate product descriptions, but we do not warrant that descriptions or other content is complete, reliable, or error-free.
- Product prices and availability are subject to change without notice.
3. Order Acceptance and Cancellation
- We reserve the right to refuse or cancel any order at any time, for any reason, including but not limited to product availability, errors in pricing, or fraudulent activity.
- If we cancel your order, we will notify you and issue a refund.
4. Payment and Billing
- By providing your payment information, you represent that you are authorized to use the payment method provided.
- Payment methods accepted include major credit cards and other online payment methods.
- All payments are securely processed.
- Charges will appear on your card or bank statement as shopjuvalux.com.
- All purchases are one-time payments. We do not offer subscriptions, memberships or automatic recurring billing.
5. Shipping and Delivery
- Processing time: Orders are processed and shipped from our US warehouse within 1-3 business days (Monday-Friday, excluding US federal holidays). Orders placed after 12pm PT or on weekends begin processing the next business day.
- Delivery time: Once shipped, standard delivery typically takes 3-7 business days, for a total of approximately 4-10 business days from the time your order is placed. Delivery to Alaska, Hawaii, US territories and APO/FPO/DPO addresses may take longer.
- Shipping cost: Standard shipping is a flat $9.99 per order, shown at checkout before you pay.
- Carriers: We ship with USPS, UPS, FedEx, DHL, GOFO and UniUni. The carrier for your order is chosen based on your delivery address and package, and is shown in your shipping confirmation.
- Tracking: When your order ships, we email a shipping confirmation with your carrier and tracking number to the address you provided at checkout. Tracking may take up to 24-48 hours to show updates after the label is created. If you have not received tracking within 3 business days of your order, contact us at [email protected].
- International shipping: We currently ship only to addresses within the United States. We do not offer international shipping at this time, and orders with a shipping address outside the United States cannot be placed.
- Lost or delayed packages: If your tracking shows no movement for 7 business days, or your package is marked delivered but you have not received it, contact us and we will work with the carrier to locate it or send a replacement.
- Please make sure your shipping address is correct. Juvalux is not responsible for delays or non-delivery caused by an incorrect address, or for delays caused by the carrier, weather or other events outside our control.
6. Returns and Refunds
For detailed information about returns and refunds, please refer to our Refund Policy. All returns should be sent to the following address:
Juvalux Returns
7233 Freedom Ave NW
North Canton, OH 44720
7. Intellectual Property
- All content on this site, including text, images, logos, and graphics, is the property of Juvalux and protected by intellectual property laws.
- You may not copy, reproduce, or distribute any content without our express written permission.
8. Limitation of Liability
- Juvalux is not liable for any direct or indirect damages resulting from the use of our website or products.
- We are not responsible for any adverse reactions caused by the use of our beauty products. Please review all ingredients carefully before use.
9. Governing Law
These terms and conditions are governed by the laws of the state of California. Any disputes arising from the use of this site or our products will be subject to the exclusive jurisdiction of the courts in California.
10. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Your continued use of the site following any changes constitutes your acceptance of the revised terms
11. Contact Information
If you have any questions about these terms, please contact us:
9-5 PT Monday-Friday (888) 703-5372
Direct Dash Co dba Juvalux